: 6 Minutes to Read
Many businesses (even Fortune 100 companies) have seen an uptick in their business phone numbers being spoofed. However, there are steps you can take to mitigate the risk to your business.
Phone spoofing is a common tactic used by scammers to make it appear as though a call is coming from a trusted source, such as a legitimate business or government agency. This can lead to individuals being tricked into providing sensitive information or engaging in other fraudulent activities. To prevent their business’s phone number from being spoofed, companies can take several steps:
CALLER ID AUTHENTICATION
There are third-party providers such as Sentry that businesses can subscribe to that make it possible that only real calls from your business can be sent. Industries such as banking, healthcare, and insurance have already started implementing these technologies.
See analytics to track spoofed calls and identify any patterns or trends in the types of calls being spoofed. Report any upward ticks to your phone service provider, the FTC, and your local law enforcement entity.
Spoofed calls can help authorities prosecute the offending parties and protect your customers.
FEDERAL TRADE COMMISSION
The FTC is the government agency responsible for protecting consumers from fraudulent and deceptive trade practices. You can file a complaint with the FTC online or call them toll free at 1-877-FTC-HELP.
You also should work with your service provider to keep abreast of the latest technologies available to avoid your number being spoofed. Service providers all provide anti-spoofing technologies and enhanced call filters to also limit the robocalls your business receives.